Backend API connectors and configurations

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Selma Bennamane
Senior Solutions Engineer @ Batch (Project Management Professional Certified)

Connect messaging APIs to the backend: Integrating messaging APIs ensures that the CRM system is able to communicate with customers across different channels in a consistent manner.

Data Privacy: Managing user data access and deletion requests is essential for legal compliance with data protection regulations.

Conclusion
In conclusion, Batch’s omnichannel implementation, step by step, is the result of multidisciplinary teamwork that integrates various issues, from data integration to backend processes. It involves meticulous data mapping, SDK integrations and email system configuration to ensure data flow across all channels.

remain essential to deepen customer insights and personalization. The goal remains to ensure an optimal user experience and prepare Batch customers to effectively engage their users across multiple platforms and through a variety of sophisticated use cases.

Selma Bennamane
Senior Solutions Engineer @ Batch (Project Management Professional Certified) not start the Batch Web SDK without allowing Batch to use GeoIP to guess the user's city.
Now: Users can both launch the Batch Web SDK and disable the use of GeoIP.
Shopify Support
Before: Not all Batch users with Shopify data whatsapp sites could implement the Batch Web SDK.
Now: Batch SDK is compatible with Shopify sites.
Facilitating Push Web migrations
Before: Two Push management tools had to share the same service worker.
Now: You can register a dedicated service worker for Batch to avoid unwanted interactions.
Rich events
Before: An event can contain 15 additional attributes and 10 tags.
Now: Events can now contain more complex data, including objects and arrays. This improvement opens the door to more sophisticated use cases, such as multi-product personalization.
FAQ
Who can benefit from this latest version of Batch Web SDK?

Every Batch customer can implement the Web SDK 4.0 at no additional cost. However, keep in mind that defining attributes on profiles and rich events are only leveraged in omnichannel implementations.