In a 2022 study by Tidio, 62% of respondents said they would rather use a chatbot than wait for a customer service representative and 69% said they were satisfied with the quality of their last chatbot conversation. But, chatbots can be used for much more than customer service. For example, Drift helps its customers use chatbots to generate leads. SalesRabbit saw a 40% lift in the conversion rate of requests to meetings held and a 50% increase in qualified leads after using Drift to schedule product demos.
Larry Kim, founder of MobileMonkey, reduced their cost per lead acquisition to 97%. And, at Leadfeeder, we use Intercom’s answer bot to help out our Customer Success team when we’re out of the office. Of course, a chatbot el salvador consumer email address can’t do everything for you when it comes to communicating with customers. However, the top expectation from respondents to the Tidio study was that chatbots were available to help 24/7.
, unless you’ve got endless resources to pay employees to provide 24/7 customer service, using chatbots has become essential. Even if you can’t answer right away, you can still gather enough information to generate a lead. 4) Use your website data In addition to chatbots, pop-ups, lead generation pages, and email software, there are automation tools that generate leads based on who visits your website.