A few years ago, when people thought about the interaction between people and computers, we thought it was part of a science fiction movie script. Apple's Siri and Microsoft's Cortana, to name the most popular, arrived to break this paradigm.
The revolution is so great that, according to Gartner, in 2020 we will practically no longer have applications: everything will work through chatbots with artificial intelligence.
Online corporate training has also been impacted by these new technologies. The use of AI and algorithms that help with student interaction, adapt content, and speed up knowledge absorption have come to assist T&D professionals.
And all of this has a name: virtual assistant. Continue reading the article and understand how this e-learning resource works.
What is an Online Training Virtual Assistant
Generally adopted in LMS platforms – learning management lithuania email list systems –, the virtual assistant is, in its simplest interpretation, a chatbot. It is designed, through artificial intelligence, to direct actions that improve the student's experience and, at the same time, stimulate productivity and content absorption.
They are like intelligent support agents for different situations: personalizing content, answering specific questions, encouraging people to follow the course as a whole, applying tests and evaluating performance.
Benefits of having a virtual assistant on your platform
They don't take vacations, they don't get tired and they understand exactly what each of their students needs. In fact, these bots won't replace any human work (at least for now), but rather help to implement a course that is more suited to the needs of professionals and companies.
Personalizing learning
Most training is designed by the L&D team, and employees must follow a linear path. However, the virtual assistant has the ability to change this scenario.
Through interactions over time – the more information, the more the assistant also learns – the student will receive indications of the best path to follow, according to their preferences and teaching methods and even based on the results of past assessments.
It is technology that benefits employee autonomy. This targeting of individual needs will increasingly engage them in comprehensive training.
24h support
We know that the nature of online training has been changing over time. With the advent of smartphones, microlearning and mobile learning modalities are here to stay. This impacts the way students consume content, which can be done at any time, from anywhere.
Bots provide support without the need for human interaction and are available at any time of the day or night. They can solve common problems that were previously required of IT professionals or tutors.
Feedback collection
Interactions between students and bots are not only useful for the experience within the LMS platform. By collecting information from these conversations and requests, the L&D manager has valuable data at his or her fingertips.
This way, you can see which students need more support or encouragement to complete a course, for example.
Did you see how investing in a virtual assistant brings advantages? The application of chatbots and artificial intelligence in corporate training is, without a doubt, the great revolution in people management for the coming years.
If you want to know which technologies and tools your company can use in a corporate education project, contact one of our experts and discover everything Kaptiva can do for you !