Customer satisfaction survey
A satisfaction survey is a way of collecting customer opinions and satisfaction levels regarding an aspect of their relationship with your company. It can be related to different factors, such as the quality of the product or service, the shopping experience or the customer service received on different channels.
When it comes to customer service, consumers expect some added value—according to Gartner —and in response, they are more likely to repurchase or renew (82%), increase their spending with a company (86%) and make referrals (97%).
Customer satisfaction surveys are the tool to understand if you really meet user expectations. That's why, in this post we tell you what they are for, what types exist and how to apply them.
Summary
Customer satisfaction surveys are vietnam whatsapp number used to understand the consumer's point of view and gather information to improve the products and services you offer.
They serve to strengthen the relationship with consumers, discover areas for improvement and reduce customer loss.
Some of the satisfaction surveys most implemented by companies are: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS).
There are customer service tools that allow you to conduct surveys after each interaction.
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