What is an SLA? SLA stands for Service Level Agreement. Often used with outsourced services, it aims to define standards for the offer, goals, contractual issues, support, and whatever else applies to the offered services. Therefore, the SLA is a complex document that companies need to review periodically to ensure it is updated. Why is it important to have an SLA? The SLA guarantees the provider and the client compliance with the agreed services.
This document lists all the obligations of both parties during the business relationship. Thus, if austria phone number data any conflict or disagreement occurs, the SLA’s norms clarify what must or not be complied with. If there is any non-compliance in what was agreed, it is necessary to apply fines to compensate the party that will not receive what the SLA has established. What are the differences between SLA and KPI? It is common for some people to mix SLA and KPI, but they are two very different concepts.
until the end of the contract. KPIs, on the other hand, are performance indicators aimed at measuring actions already taken. Thus, the SLA anticipates what may happen and tries to ensure that everything goes well, while the KPI brings predefined indicators to measure the results of the actions put into practice. What are examples of SLA? The SLA can be signed either between your business and a third-party company or between you and an employee.