Complete tracking, visible results of transfer orders

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What is the difference between using WhatsApp Business API with Omnichat system and using only WhatsApp Business APP in the past?

Omnichat integrates WhatsApp Business API and e-commerce system member information, and can also track cross-channel conversion orders, allowing customer service to view customer shopping cart items and recent orders in the message reply interface, as well as conversion tracking report records and analysis of conversion results.

The Mamaway team shared: "The biggest difference is that we are better able to evaluate the effectiveness of WhatsApp! Although we have spent time responding to customers in the past, we have to compare customer names with orders to know which customers have purchased. It not only takes time to compare It’s not easy. Now through the Omnichat iraq email list tracking system, we can clearly know the benefits that WhatsApp brings every month. When replying to customers, we can also understand what to focus on pre-sales based on their shopping cart information and recent order information. Product introduction, or after-sales service for the products in customers’ hands.”

2. Chatbot automatically replies to frequently asked questions
For products that customers often inquire about, Chatbot can automatically reply to provide preliminary answers to basic questions such as product price, size, and shipping days.


Mamaway Malaysia uses WhatsApp Chatbot to classify and resolve customer issues
3. The remarketing effect is good, the promotion ROAS is more than 20, and the shopping cart remarketing conversion rate is 34%.
In addition to handling customer service issues, Mamaway also uses WhatsApp for promotion and shopping cart re-marketing.