To improve the implementation of information technologies, it is important to create conditions for close interaction between the user and specialists of the developer/distributor of the IT product. Such cooperation includes several main stages.
Training
Most often, it is carried out at the stage of software commissioning directly at the customer's workplace. The training allows the user to become familiar with the basic capabilities of the information product. Good results can be achieved using the "do as I do" method. In this case, the implementation specialist, while performing the user's work tasks, first works with the software independently and shows the basic methods of using the product. Then all operations are carried out together with the customer's employee. At the final stage of the training, the user works independently, and the implementation specialist corrects his actions.
The downside of this approach moj database is that the customer's employee must perform his job duties and cannot always allocate enough time for in-depth study of the software. To eliminate this drawback, training should be organized.
Education
An important condition is that it must be conducted away from production. It is conducted in the training centers of the product creator. In this case, the customer's employees can gain a full understanding of the features of the new software and understand its functionality. After such training, the user will be ready to work with the program independently.
At the same time, thanks to the information received about the most relevant related information technology solutions, the customer’s specialist will receive motivation for the subsequent automation of the enterprise’s production processes.
Ways to improve the efficiency of IT implementation
Technical support and feedback
An important condition for the implementation of information technologies is the constant support of the customer. He should not have the opportunity for prompt communication with a qualified technical specialist who will help implement the necessary function of the software product. It is necessary that all user comments are taken into account. His suggestions for improving the software can be implemented in the following versions of the program.
Regulations for the operation of the information product
The regulations include a set of basic rules for operating the system for users of different levels. It contains information for data suppliers, managers authorized to make management decisions, enterprise managers, etc. In addition, it is necessary to prescribe rules for information technology personnel responsible for servicing the system. Compliance with the requirements of the regulations will minimize risks caused by the "human factor" and increase the efficiency of using the IT product.
The development and implementation of information technologies in enterprises is a rather complex process, but if this task is solved correctly, the result will more than justify the resources spent.
Author of the article
Dmitry Svistunov
Dmitry Svistunov
Head of SEO and Development
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