Monitoring catalogs with products and services

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Remember the main thing when working with review sites. When a user posts a negative review, he most often expects you to see, react and solve the problem described. Therefore, always officially respond on behalf of your company, do not ignore any review. This will seriously strengthen your reputation and increase customer loyalty.

Users also share their opinions and recommendations in well-known catalogs: Yandex.Market, “Mail.ru Products”, Price.ru, Wikimart, Google Shopping, etc. These resources also require SERM analysis.

The distinctive feature of the platforms is that 1000 mobile phone numbers database all reviews and comments are carefully moderated here. If the administrators have even the slightest suspicion of unreliability, they are blocked. Consequently, users also trust reviews on these resources more.

That is why you should definitely post your products on these sites and ask buyers to share their opinions about them. For reviews, you can give gifts to buyers or give additional discounts.

In addition, the above services encourage sellers to communicate with buyers. You can thank them for their kind words or help solve the problem described. If the seller really solves the customer's problem, they note "Problem solved" in the review.

Monitoring of Geographical Reference Books
In addition to the designated sites, consumers post reviews in various directories, the most popular of which are Yandex.Directory, 2GIS, 4geo, Google My Business.

Information about your organization in directories should be searched by name and address. If there is no information about you, be sure to add your organization there.

Read also!

"Customer Feedback: How to Make It Effective"
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Monitoring of thematic forums
Of course, forums on your topic are platforms where your audience gathers. There they share their problems, ideas, opinions about products, services and brands.

You should definitely get a profile on popular forums and continuously interact with your audience and potential clients there.

This is a great solution for SERM. You manage your image and expand your target audience. You can also get your official thread on such a forum and conduct discussions there.