Areas of application of the online consultant

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Online consultant for the site

The owners want to install an online consultant for the site on their platform to solve the following problems:

Provide quick feedback to potential clients. If a company provides quality service, its number of customers increases and the average check grows.

Perform lead generation (capture leads). To jiangsu mobile phone numbers database contact a consultant, the user needs to leave contact information - e-mail, phone number. That is, data is collected about potential buyers for subsequent interaction with them, or, in other words, lead capture.

Show advertising materials. The online chat window can be used not only to offer to ask the consultant a question, but also for advertising, for example, a banner with information about a promotion, after clicking on which the client will go to a thematic page, etc. In addition, in the online chat you can place a window with a mini-survey and collect users' opinions about a particular product or service.

Of course, an online consultant for a website can be used in other ways, but we still want to dedicate our article to the main options for using this program.

In practice, even capturing leads and displaying advertising messages are secondary capabilities for an online consultant. All this can be done without installing an online chat. Therefore, the main purpose of an online consultant is to conveniently and quickly solve customer problems through communication with them.

The online chat works in a simple way:

First, install an online consultant for the site and a script for it.

Next, the owner sets certain conditions under which the online consultant form pops up (on the site). There, the client can indicate some information about himself and ask the consultant about what interests him.

In the chat window, the consultant answers the client's questions, helps him make a choice, etc.

We think that the principle of the online consultant for visitors is clear to you. The resource owner needs to choose a chat service, install and configure the code and, most importantly, respond to customer requests in a timely manner.