Did you know that the efficiency with which exam scheduling is done has a direct impact on the revenue of your Diagnostic Imaging Medical Clinic? Therefore, it is important to use tools that help manage this activity and, of course, technology becomes an ally that makes all the difference.
Not only is the management of care relevant, but also the patient's care and experience. Therefore, it is recommended to ensure that care is provided in a didactic and clear manner, providing security, comfort and expertise.
Continue reading the post to get the best contact center management tips for diagnostic clinics and take your results to another level!
INCREASE THE EFFICIENCY OF YOUR CLINIC'S CONTACT CENTER WITH THESE TIPS:
IDENTIFY THE PATIENT QUICKLY
Integrate your database with an IVR (Interactive Voice Response Unit) so that it automatically identifies and registers new patients in the system, as a step before the attendant starts the conversation. This will optimize service time and help keep your database organized.
The best solution to make this entire ecosystem work is uk whatsapp data with TACTIUM IP , Tactium's tool for managing active and receptive operations, with predictive dialer, active and receptive URA, complete call recording, agent monitoring and management, lowest cost routes and productivity.
BE PRESENT: FACILITATE COMMUNICATION WITH THE CLINIC
See your patient as your customer and understand that customers expect an increasingly integrated experience. Not having an omnichannel interaction means offering a fragmented experience to your customer, and fragmented experiences rarely result in a positive perception.
Tactium OMNI gives you the opportunity to easily interact through a variety of channels: WhatsApp, chat, email, SMS, self-service on your website, all integrated and with a unified view. Having this integration will improve the patient experience and the chances of them returning to the clinic will increase considerably.
CREATE A SERVICE ITINERARY
To increase the clinic's productivity, prepare a schedule for the attendant to follow when scheduling an appointment, seeking to gather information about which exams need to be performed, whether there is any conflict between them or whether they can be performed on the same day, the patient's availability, and whether the patient has a gender preference for the professional who will perform the exam (depending on the exam, a woman may feel more comfortable being seen by a woman, for example). Only after gathering this information will the attendant schedule the exam time, thus optimizing the flow of the clinic.
MAKE THE PATIENT'S PATH TO THE CLINIC EASIER
At the scheduling stage, the attendant must always confirm the address where the patient lives and from there direct him/her to the nearest unit (if there is more than one), also confirming the clinic's address to avoid misunderstandings.