You can have a high IQ or a high level of professionalism, but this will not guarantee you a successful result if you do not know how to conduct difficult conversations or competently present your ideas to others. "Communication Mastery" teaches you to control yourself during a conversation and not make mistakes. There are also a large number of stories on this topic in the book along with sources for reasoning.
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D. Burns "To quarrel is 99 acres database impossible to make peace. How to stop and prevent conflicts"
During a conflict with loved ones, we feel depressed. A showdown with a person of little importance to us can also significantly lower our mood. Despite the fact that social interactions greatly affect one's self-esteem, in most cases no one tries to understand which way out of the situation will be less painful, and sometimes even makes things worse. Why does this happen? What are the obstacles to avoiding a showdown? And what can be done to fix already damaged ones?
D. Burns "To quarrel is impossible to make peace. How to stop and prevent conflicts"
The author of the bestseller answers these and many other questions, confident that absolutely anyone can develop the skill of building good relationships with others or equalizing them during conflicts of any scale. This will become the best book on communication for those who strive to receive positive emotions from communication and a happy life. Instead of long and extensive explanations, you will receive many valuable recommendations with real life examples.
J. Shafer, M. Karlins "Turning on the charm using the secret service method"
The practical application of the methods described in Jack Shafer's book is undoubtedly confirmed, as the former FBI agent talks about the art of recognizing lies by facial expressions and emotions.
J. Shafer, M. Karlins "Turning on the charm using the secret service method"
The author examines all the techniques used from the point of view of three areas: for an ordinary citizen, a family man or a special services agent. Separately, we can highlight the skills of communication on the Internet, here you can also quickly and thoroughly study this.