Implement a career plan

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No company can attract and retain talent without offering growth opportunities. In this regard, a Catho survey revealed that people who have a career plan are happier in their jobs.

In debt collection sectors, structuring a career plan that is compatible with people's aspirations will depend on a broad understanding of the segment. For example, it may be necessary to support professionals so that they can acquire training.

Therefore, it is not enough to simply create an organizational chart malaysia phone number list positions and salaries. Additional actions will be necessary so that people can evolve within the company, without neglecting their personal development . In short, when offering the possibility of growth, the ideal is that this path is conditioned by study and technical preparation.

Offer benefits
In addition to the career plan, another very important component for reducing turnover in the collections sector is the type of benefits package that the company offers. There is also another revealing study by Catho . According to the study, among the benefits preferred by Brazilians, the most prominent are medical care and profit sharing.

For these benefits to be effective and not become a burden, your company must plan ahead. After all, implementing them generates costs that, if not calculated, can lead to an unsustainable situation in the medium and long term.