Defining the goals of the chatbot

[sumaiyakhatun26]

Finding the target audience.
Chatbot location (messengers, website,
QR code, etc.).
A platform for creating a chatbot with the necessary functionality and customization capabilities.
Set a Tone of Voice that matches your brand and
portrait of the target audience.
Create a chatbot script.
Focus group testing.
Define KPIs and success metrics to assess performance
chat bot.
Launching a chatbot.
Resources for ongoing maintenance, monitoring, and support of the chatbot.
Defining chatbot goals
A chatbot is a virtual interlocutor that can solve typical tasks asia rcs data without an operator: ask questions and answer users, provide information upon request, and perform simple tasks to support leads.

To understand how to make a chatbot for business with maximum impact, you need to consider:

goals — what exactly will you automate and why;
audience — which segments you will interact with and through which messengers;
Base collection - how people will learn about your chatbot, how they will get into it.
There are 6 goals for different types of businesses:

Increase sales: A chatbot can provide recommendations and answers to users’ questions, which helps increase sales conversions. For example, a chatbot for a clothing store can recommend similar products to the user that they might be interested in, as well as answer questions about sizes, colors, and product availability.