The VoIP service revolution
Digisac , a robust and complete customer service platform, offers a powerful integration with Bem Melhor , allowing the use of the VoIP (Voice over Internet Protocol) voice channel directly in its interface.
But what does this integration between Digisac and Bem Melhor mean in practice? Simplification, efficiency and centralized communication. With this integration, your service agents can make voice calls with customers without female database having to switch between different systems or screens.
All interaction takes place in a single environment, ensuring a more organized and fluid experience, both for the attendant and the customer.
Integration eliminates the need to switch between different software, centralizing all interactions on a single screen, which not only saves time but also minimizes the occurrence of errors, as the attendant has all relevant customer information at their disposal, without having to search in other systems.
Centralization of information : One of the main benefits of this integration is the centralization of all customer interactions in one place. This includes communications via chat, email, social media and voice, making it easier to track service history and ensuring a complete and integrated view of each customer.
Operational efficiency : The integration between Digisac and Bem Melhor increases the operational efficiency of customer service agents. They save time and, consequently, become more productive, being able to serve more customers in less time, without compromising the quality of the service provided.
Cost reduction : VoIP telephony is known to be a more cost-effective option compared to traditional telephony systems. In addition, by integrating everything into a single platform, there is a significant reduction in costs with software licenses and maintenance of multiple systems, which directly impacts the company's budget in a positive way.