The hidden value of surveys for decision making
Posted: Mon Dec 23, 2024 8:26 am
Nowadays, any activity such as servicing our vehicle, going to the dentist or simply leaving a store seems to trigger some kind of satisfaction activity by the company to obtain feedback.
The purpose of such surveys is usually to obtain data that companies use to guide their mission and evaluate their performance.
Dell Technologies Account Management Services invites customers to take a survey to obtain valuable feedback on the performance of their Service Account Manager (SAM) and Technical Account Managers (TAM).
We are not the only company that sends out satisfaction surveys to find out our perceived value in service. We are not even the only division of our company that sends out these surveys regularly. Gathering feedback from our customers is our fuel to improve this great machine that is Dell Technologies.
SAMs and TAMs are a key feature of how the customer perceives the ProSupport how to get uk number for whatsapp Plus service that Dell Technologies offers them. We are the ones who listen to our customers and work closely to meet all their needs.
As SAM, our focus is on customer satisfaction and we know how important it is to meet customer requirements or needs.
Whether reactive, such as being a primary point of contact for technical escalations, or proactive, providing Artificial Intelligence (AI) reporting to understand the state of your environment at any time.
The challenge for any company is to get customers to respond to these types of surveys. Our organization takes these types of initiatives very seriously and SAMs and TAMs inform their customers in their meetings that they might be surveyed and highlight the importance of the data we will obtain from them.
In my experience, the survey is a learning curve for us and for our clients to understand the impact their feedback and opinions will have. I have seen my clients go from almost not responding to surveys to growing to a very healthy number of reviews, comments and suggestions, once they realized how positive the impact was on our relationship.
Once the survey is complete, my manager and I will have regular discussions about the feedback received, which could potentially be passed on to the leadership team. Such feedback and new ideas are greatly appreciated as they increase our value to our customers and enable us as an organization to continually improve.
So, for the lucky few of our selected customers who receive our survey invitation, I encourage you to take advantage of that opportunity to:
Provide feedback to our leaders about their experiences.
Make suggestions for improvement.
Share your level of satisfaction with your Service Account Manager (SAM) and our Technical Account Managers (TAM).
We understand that the client may receive many surveys and that many of them may even be automatically classified as spam in email systems. However, if you take the time to provide feedback to our team, we will be very grateful for your time and thoughts. Even if you limit your comments to rating your trusted advisor on the different aspects of our deliverables.
So, on behalf of our Account Management Services organization and the Dell Technologies family, I hope you enjoyed this article and found it helpful in your journey as a Dell Technologies customer.
Your opinion will be taken into account. Take this opportunity to influence change and improvement of the service through your comments in our Survey for decision makers!
The purpose of such surveys is usually to obtain data that companies use to guide their mission and evaluate their performance.
Dell Technologies Account Management Services invites customers to take a survey to obtain valuable feedback on the performance of their Service Account Manager (SAM) and Technical Account Managers (TAM).
We are not the only company that sends out satisfaction surveys to find out our perceived value in service. We are not even the only division of our company that sends out these surveys regularly. Gathering feedback from our customers is our fuel to improve this great machine that is Dell Technologies.
SAMs and TAMs are a key feature of how the customer perceives the ProSupport how to get uk number for whatsapp Plus service that Dell Technologies offers them. We are the ones who listen to our customers and work closely to meet all their needs.
As SAM, our focus is on customer satisfaction and we know how important it is to meet customer requirements or needs.
Whether reactive, such as being a primary point of contact for technical escalations, or proactive, providing Artificial Intelligence (AI) reporting to understand the state of your environment at any time.
The challenge for any company is to get customers to respond to these types of surveys. Our organization takes these types of initiatives very seriously and SAMs and TAMs inform their customers in their meetings that they might be surveyed and highlight the importance of the data we will obtain from them.
In my experience, the survey is a learning curve for us and for our clients to understand the impact their feedback and opinions will have. I have seen my clients go from almost not responding to surveys to growing to a very healthy number of reviews, comments and suggestions, once they realized how positive the impact was on our relationship.
Once the survey is complete, my manager and I will have regular discussions about the feedback received, which could potentially be passed on to the leadership team. Such feedback and new ideas are greatly appreciated as they increase our value to our customers and enable us as an organization to continually improve.
So, for the lucky few of our selected customers who receive our survey invitation, I encourage you to take advantage of that opportunity to:
Provide feedback to our leaders about their experiences.
Make suggestions for improvement.
Share your level of satisfaction with your Service Account Manager (SAM) and our Technical Account Managers (TAM).
We understand that the client may receive many surveys and that many of them may even be automatically classified as spam in email systems. However, if you take the time to provide feedback to our team, we will be very grateful for your time and thoughts. Even if you limit your comments to rating your trusted advisor on the different aspects of our deliverables.
So, on behalf of our Account Management Services organization and the Dell Technologies family, I hope you enjoyed this article and found it helpful in your journey as a Dell Technologies customer.
Your opinion will be taken into account. Take this opportunity to influence change and improvement of the service through your comments in our Survey for decision makers!