Receiving payments to the other spouse

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Pension issues (related to receiving a pension, its recalculation,, changing data, etc.) — 11 million users.

3. Military law issues (related to the registration of military personnel, completion and discharge from military service, including benefits and payments to families of deceased military personnel, etc.) — 7.4 million potential users.

4. Family issues (related to marriage, rights and obligations of spouses, parents, adoptive parents and guardians, divorce and inheritance) — from 2 to 5 million potential users.

5. Social assistance issues (related to procedures for obtaining social benefits and special database assistance, communication with social assistance bodies, submitting documents, updating data, etc.) — 2.3 million potential users.

6. Housing issues (related directly to living and using housing, including rented housing, receiving housing and communal services, and communication with government agencies and private organizations on issues of living and using housing) — from 1 to 3.9 million users.

7. Property issues (related to ownership, disposition and alienation of property) — from 540 thousand to 1.2 million users.

In support of the results of the research conducted by the LinGO team , the sociological study " Accessibility of legal aid in the context of martial law ", conducted by the Ukrainian Center for the Study of Public Opinion "Socioinform" with the support of the United Nations Development Program in Ukraine within the framework of the UN Recovery and Peacebuilding Program with financial support from the European Union, also demonstrates that in almost ⅔ of cases, Ukrainians, regardless of whether they changed their place of residence after the start of the full-scale invasion, prefer online methods of obtaining help or information, regardless of the queries they have. depending on the queries they have.