However, showing empathy will show that you were eager to do so
Posted: Sun Jan 05, 2025 5:45 am
This circumstance may seem unpleasant. But changing the point of view on the problem will help. People who see a more meaningful goal in their work become real professionals. Simply by solving one problem of a person, you help him. Consequently, make his day better. And that is the emotion that your company will associate with. Therefore, train managers to show empathy for the client.
Sometimes it’s enough to say that you understand the person’s problem manufacturing email list and frustration. It already matters. The job of a customer support manager is closely tied to people’s emotions. By expressing them in response, you demonstrate that you understand the person and appreciate their experience. This is the foundation of a trusting relationship. Empathy can also help mitigate negative experiences. Not every problem can be solved.
. The customer is more likely to leave satisfied and happy. You will avoid angry reviews. Empathetic customer service representatives are one of the defining characteristics of customer-centric companies. When responding to a client in the chat, voice his doubts and concerns. Express empathy. For example: “I’m sorry that you received a defective product.
Sometimes it’s enough to say that you understand the person’s problem manufacturing email list and frustration. It already matters. The job of a customer support manager is closely tied to people’s emotions. By expressing them in response, you demonstrate that you understand the person and appreciate their experience. This is the foundation of a trusting relationship. Empathy can also help mitigate negative experiences. Not every problem can be solved.
. The customer is more likely to leave satisfied and happy. You will avoid angry reviews. Empathetic customer service representatives are one of the defining characteristics of customer-centric companies. When responding to a client in the chat, voice his doubts and concerns. Express empathy. For example: “I’m sorry that you received a defective product.