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Posted: Tue Jan 07, 2025 5:14 am
by muniyaakter
This research will also guide you in deciding which questions should be programmed into your bot's script based on different scenarios such as existing customers reaching out via Twitter versus new customers contacting through Instagram. Moreover, the content of chats may vary depending upon where these conversations take place i.e., pages, networks, and channels. Twitter Customer Service Facebook Messenger for Business Instagram Messaging for Businesses Understanding the demographics of each social



network is vital. For instance, Pew Research Center's social media italy number screening demographic data shows that Gen Z and Millennials have largely shifted to Instagram, accounting for two-thirds of its user base. Automating Responses for Efficiency Chatbots can automate responses to common customer inquiries that don't require human intervention, freeing up valuable time and resources. Whether you're using rules-based, AI-enabled or hybrid chatbots – which combine rule-based and AI algorithms – these tools ensure there's no lag in response time. Providing Round-the-Clock Support Beyond automating responses during working hours, chatbots provide support around the clock. They give customers access to information at any hour of the day or night - something not possible with traditional customer service models. Gathering Essential Information A well-integrated chatbot on your website can gather necessary data from users