Customer centricity is especially beneficial for those who apply it

[nurmohammadkhan]

The answer is obviously yes.

In the insurance industry, investing in the customer experience to make it as customer-oriented as possible is what distinguishes a company with a long-term vision and a future of significant economic growth from one destined, instead, to lose market appeal.

In fact, it is only by placing the customer at the center that we can romania whatsapp resource succeed in building a stable and lasting relationship with them, but not only that.

And a solid company-client relationship based on mutual trust also allows for an increase in portfolio retention at maturity , at the same time improving advocacy and facilitating development opportunities in a cross-selling logic .

All this will also guarantee an increasing involvement of the distribution network, which will be able to generate greater revenues and strengthen the loyalty process .

In light of all this, it is no coincidence that companies that put customers at the centre are able to distribute on average double the dividends , thus seeing an increase in their ROI .