Use Omnichat robot for customer service, effectively reducing manpower loading by more than 60%
DIANA Team: We are satisfied to cooperate with Omnichat. It is indeed a partner that can effectively solve various problems of e-commerce in marketing and customer service!
The DIANA team has grown closely with Omnichat during the cooperation. In the initial stage, it was able to achieve a remarketing ROAS of more than 300 and reduce customer service loading by 60%. d. In addition to hong kong email list the brand itself, it has put great care into the settings of various functions. In addition to testing, our AM team’s effective companionship and interaction also make the brand feel at ease and recognized.
In the future, DIANA will continue to deepen its application in the marketing journey. In addition to having satisfactory results in motivating new friends to complete the first purchase journey, it is expected to continue to develop this year including "recalling hesitant customers" and "customer cross-category communication" Waiting for the journey script, we also look forward to this MIT classic women's shoe brand continuing to deepen its use of Omnichat's services to create better results.