Dart Medical will provide different professional

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Scott said: "At that time, I was browsing other websites and found that some websites not only had online customer service, but also magically recommended related products to me. For example, when I was looking at whitening products, he recommended related products or activities to me. .

After Scott's research, he found that the Omnichat system can not only integrate dialogue channels such as the website, LINE, Facebook Messenger, and Instagram, but also track customers' website behavior for remarketing. It is very suitable for Data Medical's needs and will be of great use. There's room to play, so start using Omnichat.

Integrated functions improve customer service efficiency, and data tracking allows companies to see value
advice and product recommendations based on customers' usage habits, daily routine, and skin conditions.

Scott, the assistant manager of the marketing planning department, sometimes also supports customer service responses, so he is very familiar with the working conditions and hard work of the customer malaysia email list service team: "Before, I had to open many windows, such as LINE, FB, IG, and the website to check orders. Sometimes customers are more Urgent, every channel will ask once."

Multi-channel information integration is super convenient, and assignment functions speed up team collaboration.
After using Omnichat, website messages, LINE, FB, and IG are all integrated into one interface. The customer service team saves the fatigue and confusion of switching windows, greatly improving mood and efficiency.

Scott added: "And we really like the 'assignment' function. For example, if there are foreign customers, they can be directly assigned to colleagues who are good at English. There is no need to describe the customer characteristics and then search through the sea of ​​messages." Progress management and message assignment functions, All make work processes and team collaboration smoother.