Real Estate Customer Service: Sanity Check

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You won’t lose leads either with the Social Inbox because the last lead’s contact information is automatically synced to your CRM. Communication. Simplified. Like I said. And this brings us to our second S.


Real estate customer service tips for agents on the run: Sanity-checking
Customer Service Tips for Real Estate Agents on the Run: Sanity Check
"You can always look back and say, 'At least I didn't lead a monotonous life.'" -Forrest Gump

Having real estate agents answer the same questions every day — if not every hour — is a manufacturing directors email lists great way to test your own sanity. For an agent on the go? Fuhgeddaboudit. But you know who can (and wants to) answer those same questions hour after hour? The best real estate tool today: chatbots.

Quickly becoming the sanity saviors of real estate agents, intelligent chatbots have come a long way from the clunky, empty bots of yesteryear.

Chatbots of 2023 are time-savers that function as an electronic double or digital version of yourself, responding conversationally to potential customers when you’re busy or away and lightening your email inbox in the process, rather than bulking it up. Today, chatbots can also:

Display property details visually and any multimedia from the listing page - to include virtual staging.
Evaluate leads to find out which prospects are ready for action and whether buyers also have a property to sell.
Allows potential clients to book property viewings or meet with an agent without having to send an email.
But this is where things get interesting.

Let’s say your latest listing sparks the interest of a potential online client. After asking a few questions, your chatbot knows that this potential client is serious and evaluates them as a high-quality lead. And now this potential client wants to talk to you, the real estate agent.

No one connects leads with real estate agents like Serviceform does. This is made possible by a unique feature of our Chatbots called Automatic Lead Redirection. Automatic what? Automated. Routing. Redirection. Check it out:

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We connect potential clients with the real estate agent in real time. No emails. No back and forth. No third-party admins. Just you and your new client. (Cross your fingers!)

When a prospect's interest in the site is peaked and they want to connect, you receive a direct SMS notification, as if the prospect was already texting you. You'll then respond at your convenience (for sanity's sake, remember?), but as a real estate customer service best practice: the sooner the better. As The Close reveals, not only do real estate prospects prefer texting as their primary method of communication, but it vastly improves prospect response times .

So stop answering the same old ad page questions and wasting time on lower quality leads. While the digital customer experience is boiled down to a convenient conversational flow, what about yours? The digital agent experience? In a word, it’s hands-free. That’s because you’ve already done the hard work of making the ad. So why sell that ad over and over again when our Sanity Check Chatbot does it for you?