Increase your customer service efforts during the holiday season
Posted: Sun Dec 22, 2024 8:17 am
It’s safe to say that we’re talking about one of the most stressful times of the year. With work piling up, holiday parties and preparations to be made at home, the last thing people want is to make a mistake at the cash register.
So, one way to impress customers during the holiday season is to make sure everyone on your team is fully informed about your delivery, returns, refunds, and cancellation policies.
Also remember the era you live in. You can’t just fill a usa numbers list call center temporarily and wait for the phones to start ringing. Instead, you need to be on all channels, including emails and social media platforms.
To really impress your customers, you can fix problems before they even occur. Take preventative measures by adding a customizable instant messaging widget to your website so your customers can fix problems before they make a purchase. This can save you a huge headache with returns and refund requests, and your customer service reps can take advantage of the opportunity to upsell.
Internally, web chats are much more efficient than call centers because you can provide several clickable options upfront and route each interaction to the right agent. When it’s time for a human to take over, they can handle multiple requests at once, rather than having to take a phone call at once.
Make life as easy as possible for your customers
We all know that the festive period is one of the busiest times of the year for businesses. Trying to get last minute deals out the door whilst ensuring your books are balanced means you have to fight for their attention and make it worthwhile.
Once you agree on a meeting, share your calendar with them and let them choose the time. This will prevent those boring emails trying to decide on a slot. Now that you’ve decided when the meeting will be, share an agenda so everyone knows what they’re getting into. As a result, you can keep your meetings short, sweet, and meaningful, which is exactly what you both want.
Workflows for your own internal organisation are a great way to cover everything you need to and tick every box. By structuring your processes, you can eliminate a huge amount of stress, which will allow you to come to meetings with a clear head, a pleasant demeanour and a confident voice.
This is all in the spirit of making life as easy as possible for your clients, so don’t be afraid to tell them! You don’t have to go overboard, but you could suggest a video call instead of a face-to-face meeting because you know how busy they are going to be at this time of year will really impress them.
So, one way to impress customers during the holiday season is to make sure everyone on your team is fully informed about your delivery, returns, refunds, and cancellation policies.
Also remember the era you live in. You can’t just fill a usa numbers list call center temporarily and wait for the phones to start ringing. Instead, you need to be on all channels, including emails and social media platforms.
To really impress your customers, you can fix problems before they even occur. Take preventative measures by adding a customizable instant messaging widget to your website so your customers can fix problems before they make a purchase. This can save you a huge headache with returns and refund requests, and your customer service reps can take advantage of the opportunity to upsell.
Internally, web chats are much more efficient than call centers because you can provide several clickable options upfront and route each interaction to the right agent. When it’s time for a human to take over, they can handle multiple requests at once, rather than having to take a phone call at once.
Make life as easy as possible for your customers
We all know that the festive period is one of the busiest times of the year for businesses. Trying to get last minute deals out the door whilst ensuring your books are balanced means you have to fight for their attention and make it worthwhile.
Once you agree on a meeting, share your calendar with them and let them choose the time. This will prevent those boring emails trying to decide on a slot. Now that you’ve decided when the meeting will be, share an agenda so everyone knows what they’re getting into. As a result, you can keep your meetings short, sweet, and meaningful, which is exactly what you both want.
Workflows for your own internal organisation are a great way to cover everything you need to and tick every box. By structuring your processes, you can eliminate a huge amount of stress, which will allow you to come to meetings with a clear head, a pleasant demeanour and a confident voice.
This is all in the spirit of making life as easy as possible for your clients, so don’t be afraid to tell them! You don’t have to go overboard, but you could suggest a video call instead of a face-to-face meeting because you know how busy they are going to be at this time of year will really impress them.