It is a fundamental condition for keeping customers close and winning new ones.
Collections must also be made with quality service. With appropriate action, especially automated, it is even possible to reduce costs and risks.
You probably know that digital billing is not a new phenomenon.
But the truth is that the sector is rapidly updating itself every year, with new possible tools.
And today we’re going to talk about where WhatsApp comes into this new context of digital possibilities.
Digital billing: what it is and how to bill on digital channels
If you are looking for better collection vietnam whatsapp data performance, it is worth testing the process via chatbot on WhatsApp.
Want to know how it works and if it's worth it?
Today TACTIUM will explain how to make collections via WhatsApp via bot.
Why do people prefer to pay via WhatsApp?
Most Brazilians are on WhatsApp and 80% of them use the messaging app to communicate with companies.
Bots are also increasingly present in users’ lives.
In the specific case of debt collection, the chatbot replaces messages and calls that can make people in debt even more irritated and uncomfortable.
What collection techniques should be used to reduce default without ready-made messages?
Billing via WhatsApp chatbot: how does it work?
In general terms, with a chatbot, it is possible to use less voice and more self-service to carry out the operation.
The tool can, for example, send notices to customers about debts even before the due date or map consumer behavior using information available in the system.
The bot can also offer debt installment options, which makes the customer feel more at ease. All this on WhatsApp.
It is a less invasive proposal, because, before being approached by an attendant, the defaulter can indicate to the chatbot the amount he can pay as a deposit, for example.
This way, the bot can inform the remaining installment amounts so that the customer can decide on the conditions that best suit their needs.
Collections via WhatsApp via chatbot can also be done by sending messages to defaulters before the debt is due.
Through the application, the chatbot can ask, for example, whether the customer needs a digital bill.
If the document has already been sent and is expired, it is still possible to send an updated version of the invoice.
So how does this tool work on WhatsApp? First of all, it is worth noting that the chatbot not only automates messages, but is also useful for collecting information provided by defaulters.