Define the objectives of the service

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This is another important aspect that must be developed in conjunction with mapping.

List in a document the deadlines for contact and the purpose of each service. For example, if there is a delay of more than ten days, the first contact will be made by telephone to inform the customer of the delay and request information about the expected payment date.

After thirty days of delay, a second contact will be made, requesting latvia phone number list information about the payment and presenting a proposal with a discount on interest. After forty-five days from the due date, a document will be sent by mail.

Having clarity regarding the objectives of each service helps in organizing the collections team and contributes to maintaining the standard determined in the process mapping.