Active listening techniques
Posted: Thu Jan 23, 2025 3:55 am
encouraging the speaker (we are talking about phrases such as: “Yes, yes”, “Very interesting”, “I’m listening to you”, etc.);
clarification (“What do you mean when you talk about...?”, “What does... mean?”, etc.);
verbatim or almost exact repetition of the narrator’s words (“Do I understand correctly that you are suggesting...”, “You believe that...” etc.);
expression of empathy , understanding of the speaker’s feelings (“I know how you feel”, “Your anger is understandable”, etc.);
putting forward hypotheses and employment database summing up, clarifying whether the narrator’s words were interpreted correctly (“Based on what you have stated, we can conclude that...”, “So you are saying that...”, “Let’s sum it up...” etc.).
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153357
Non-verbal means of communication
The effectiveness of business communication increases due to the use of non-verbal means of communication. A person uses a set of tools that influence the recipient's subconscious and make him or her lean towards the narrator's point of view. At the same time, the influence is not obvious.
A person who has mastered non-verbal techniques of effective communication uses gestures and other signals so naturally that the interlocutor has no doubts about his sincerity.
Non-verbal means of communication
The tasks of non-verbal signals can be as follows:
repetition of the narrator's oral message;
contradiction with the speaker's words;
replacement of oral communication;
reinforcement of verbal information (for example, approvingly patting a subordinate on the back);
emphasizing the message conveyed (e.g. banging your fist on the table).
In order for communication to be effective, it is necessary to use non-verbal signals not overtly, but in such a way that they do not lead the interlocutor to think that they are deliberate.
Professionals involved in business negotiation processes study not only the basics, but also take advanced courses on non-verbal signals, so they know that overly demonstrative use of gestures will lead to the opposite effect. Deliberateness will be noticeable to the interlocutor, who will quickly understand that he has become the object of manipulation.
Business communication is full of non-verbal signals, but if the negotiating party makes an effort, it is impossible not to notice them. This is especially true for beginners. Therefore, before using non-verbal communication in business communication, you need to not only study the theory, but also practice.
clarification (“What do you mean when you talk about...?”, “What does... mean?”, etc.);
verbatim or almost exact repetition of the narrator’s words (“Do I understand correctly that you are suggesting...”, “You believe that...” etc.);
expression of empathy , understanding of the speaker’s feelings (“I know how you feel”, “Your anger is understandable”, etc.);
putting forward hypotheses and employment database summing up, clarifying whether the narrator’s words were interpreted correctly (“Based on what you have stated, we can conclude that...”, “So you are saying that...”, “Let’s sum it up...” etc.).
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153357
Non-verbal means of communication
The effectiveness of business communication increases due to the use of non-verbal means of communication. A person uses a set of tools that influence the recipient's subconscious and make him or her lean towards the narrator's point of view. At the same time, the influence is not obvious.
A person who has mastered non-verbal techniques of effective communication uses gestures and other signals so naturally that the interlocutor has no doubts about his sincerity.
Non-verbal means of communication
The tasks of non-verbal signals can be as follows:
repetition of the narrator's oral message;
contradiction with the speaker's words;
replacement of oral communication;
reinforcement of verbal information (for example, approvingly patting a subordinate on the back);
emphasizing the message conveyed (e.g. banging your fist on the table).
In order for communication to be effective, it is necessary to use non-verbal signals not overtly, but in such a way that they do not lead the interlocutor to think that they are deliberate.
Professionals involved in business negotiation processes study not only the basics, but also take advanced courses on non-verbal signals, so they know that overly demonstrative use of gestures will lead to the opposite effect. Deliberateness will be noticeable to the interlocutor, who will quickly understand that he has become the object of manipulation.
Business communication is full of non-verbal signals, but if the negotiating party makes an effort, it is impossible not to notice them. This is especially true for beginners. Therefore, before using non-verbal communication in business communication, you need to not only study the theory, but also practice.