This helps to create empathy and really

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Never make the mistake of dismissing the situation or thinking that that problem is less important than others. A simple complaint, which does not receive due attention, can snowball. Therefore, listening to the customer is the starting point. To do this, agents must receive training to practice active listening, that is, a real interest in what the interlocutor is saying.

understand the customer's side. Some attitudes demonstrate this active bc data mexico user list listening, such as being careful not to interrupt the conversation, avoiding distractions during the dialogue and using markers that show that you are paying attention. The tone of voice in the conversation and body language also demonstrate the interest in listening to the customer's voice, understanding their discontent and seeking solutions.

Understand the customer's profile and behavioreach customer is unique. No matter how many situations are repeated, each person faces problems in a different way. Therefore, it is important to understand the profile and behavior of those on the other side, to establish a positive dialogue. Some clients have a more intransigent profile, others are more open to dialogue.