To achieve this, it is necessary to adopt

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The idea is to ensure that all points of contact with a brand are satisfactory, be it to ask a question before closing the sale, or to request a change after the conversion. In short, it is about putting the customer at the focus of your actions. Actions and ensure that they receive appropriate treatment whenever they come into contact with the brand or company.

a series of practices that, in fact, put the customer as a priority. How binance data user list important is this excellence? Service excellence is an increasingly relevant topic in the market, regardless of the segment in which it operates. In other words, it is not enough to offer your product and/or service and end the contact.

It is necessary to extend this purchasing journey and ensure that your company offers all the necessary support so that the consumer has the most satisfactory experience possible. A vital part of this is improving customer service. A microsoft study shows that % of consumers expect brands to know their profiles and have detailed information about their history.